How do I sign up?
Secure Payment Services allows you to send messages to recipients within participating Correctional Centres.
Please follow these steps to create an account:
- Click 'Sign up'
- Enter your details and click ‘Register’
- Fill out your profile details
- Confirm your email address by clicking the activation link sent to your registered email
- Complete the Identity check
- Once your identity has been verified, you will be able to send funds to your recipient.
How do I send money?
To transfer funds, please follow these steps:
- Sign in to your acocunt
- Select Money Transfer
- Select your Contact (recipient)
- Enter the amount you wish to transfer
- Select Continue
- Check the details are correct and then scroll to the bottom of the page and select continue
- Transfer amount - enter and check your credit / debit card details and select Pay now.
- Another screen may appear requesting you to verify your bank information; this is information specific to your bank.
How does my funds get to the recipient?
Once you have created an account and completed the identity checking processes, a payment can be made by adding your recipient’s details, specifying the amount you’d like to send and then paying with a bank issued debit or credit card (MasterCard or VISA) via the payment provider.
Funds are sent to the establishment the next business day and a record of the payment is sent directly to the establishment itself for allocation to your recipient.
How quickly will my money get there?
The funds will be processed by Secure Payment Services and transferred to the establishment the next business day. It is then up to the establishment to allocate the funds to your recipient.
My recipients location is not on the locations page?
Unfortunately, this means the Correctional Centre is not operating Secure Payment Services at this present time.
Please contact the establishment directly to find out what form of payments they currently accept.
Unilink Software Ltd contact establishments or the applicable government department regularly for their views on implementing our services.
You may also wish to write to your Local MP (Member of Parliament) or contact the Department of Corrections directly to ask for their views on implementing our services / express your wish to see the services become available.
Please keep checking the Locations page on our website.
Alternatively, follow us on social media to view the latest updates.
How does Secure Payment Services work?
Payments are sent to the Correctional Centres once each morning Monday to Friday (excluding Public Holidays). The payments are then allocated to the recipient’s account by the Finance Department at the correctional centre that afternoon and following morning, depending on how many payments have been received by that establishment on that particular day.
If you make a deposit after the transfer time it will not be transferred to the correctional centre until the next business day, if the payment is made after the transfer time on a Friday then it will not be delivered to the location you have chosen until the following Monday (excluding Public Holidays).
When you see 'Complete' alongside the transaction within the Money Transfer History tab of your Secure Payment Services account, you can be assured that the funds have been sent to the establishment.
I am not sure where my recipient is located or have their ID number, how do I get this information?
Unilink (operators of Secure Payment Services) do not have access to any information about recipients, as Unilink is an independent company operating the messaging service.
Please look at previous written communication, cash deposit receipts, contact their lawyer/solicitor or try contacting Correctional Services in their state:
NSW - Phone (02) 8346 1000 (8:30am to 4:30pm weekdays)
Queensland
Locate a recipient - email: prisonerlocations@corrections.qld.gov.au or if you know their IOMS number, you can search online
Recipient’s IOMS number – you can request this by emailing StatewideOperationsCommunications@Corrections.qld.gov.au or you can obtain the IOMS number directly from the recipient.
South Australia for further information please click the link Department for Correctional Services
Tasmania Phone (03) 6165 7400
Victoria Phone (03) 8684 6600
Western Australia Phone (08) 9264 1711 (7am – 3pm weekdays) or online
My payment is incomplete, why?
Please check all the card details, particularly the expiry date and try again.
You may also wish to try on another device or browser such as Google Chrome or Mozilla Firefox.
My payment is incomplete, why?
Please check all the card details, particularly the expiry date and try again.
You may also wish to try on another device or browser such as Google Chrome or Mozilla Firefox.
I am not receiving my one time passcode or NetCode to make a payment, what do I do?
Please check with your bank to make sure they have the right mobile number to send the OTP / NetCode.
Alternatively, you may also wish to try on another device or browser such as Google Chrome or Mozilla Firefox.
How secure is Secure Payment Services?
Secure Payment Services is very secure. Payments are processed automatically by sophisticated software and Unilink do not store any of your credit/debit card details.
Unilink Software Ltd, operators of Secure Payment Services, follow PCI compliance requirements and all the correct procedures required by law. Our payment gateway is certified as meeting Level 1 of the PCI DSS compliance criteria, which is the highest level of compliance available and is the same level of data security used by the biggest banks in the world.
Does my information get shared with the prisoner
Secure Payment Services delivers your information along with the recipients’ details to the correctional centre so they can verify whether you are authorised to send money to your recipient.
We recommend you contact the Correctional Centre directly to understand their information handling processes and any steps they may undertake to protect your information.
Why does Unilink ask for my full name and residential address?
Unilink requests your full name and residential address to help identify you as the user of the Secure Payment Services account.
I have forgotten my email address, what do I do?
If you are unsure of the email address used, we ask that you sign up again.
How does the identity check work?
You have the option to upload ID to complete the identity verification.
If you are choosing to upload your ID you must upload at least 100 points. Below is the 100 point checklist:
Primary Documents (70 points each)
• Australian Citizenship Certificate
• Bank Statement (less than 6 months old)
• Concession Card
• Driver's Licence (front and back)
• Full Birth Certificate (not birth certificate extract)
• Medicare Card
• Passport
• Visa Document
Secondary Documents (40 points for the first upload and then 25 Points thereafter)
• Aviation / Maritime Security Identification Card
• Council Rates Notice
• Marine Licence - Government Issued
• Payslip
• Superannuation Statement
• Utility Bill (less than 6 months old)
• Veteran Healthcare Card
• Working With Children / Teachers Registration Card
Tertiary Documents (25 points each)
• Australian Tax Office Assessment
• Birth Extract
• Insurance Document
• Motor Vehicle Registration Document
• Private Health Care Card
• Professional or Trade Association Card
• Proof of Age Card - Government Issued or Keypass
• Property Insurance
• Property Lease / Rental Agreement
• Seniors Card
