I have forgotten my password, how do I change it?
If you are unsure of your password, please go to the sign in page, click 'I forgot my password', enter your registered email address and click 'Reset password'.
The system will send a password reset link to your registered email address. Once you have created a new password, you will be able to log into your account.
Please ensure your password is at least 12 characters long, containing at least one lower case letter, one upper case letter, one number and one special character.
Website connection issue / unexpected error / Pay now button keeps swirling around
This could be due to cookies on your device causing the website not to work as it should do.
To help resolve this, please delete cookies from your device:
Alternatively, you might find it helpful to try accessing the website from another device.
I am having problems logging in, what should I do?
If you are having problems logging on to your account, it may be because your computer/device has picked up cookies. Cookies can cause a website to not work as it should do.
Try using a different browser e.g. Google Chrome or Mozilla Firefox, if that does not work please clear your cookies and history and try again.
Activation Link clicked says 'Link is not valid'
Once you click the link, your email address will be verified. Please disregard the message saying 'Link is no longer valid'
I have had a payment come out of my bank, what is this for?
Secure Payment Services allows you to send funds to recipients within participating Correctional Centres.
I have locked my account, what do I do?
The fastest way to unlock your account is to select the link to reset your password
An email will be sent to your registered email address containing a reset password link. Please click the reset password link to reset your password.
Please ensure your password is at least 12 characters long, containing at least one lower case letter, one upper case letter, one number and one of these special characters.
I am having trouble entering the multi-factor authentication code, what do I do?
Delete any previous codes you have received and try again ensuring that you are using the most recent code.
If you cannot see the code in your Inbox, please check your junk and spam folders.
